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Privacy Policy

Last updated: 3 November 2026

Working draft — have a lawyer review before collecting business data. Items marked [TBC] require your specific facts.

1. Who we are

Filika Technology Limited ("Filika", "we") is a company registered with PACRA in Lusaka, Zambia (registration number 120241009720). We decide why and how personal data is used in the ways described here. Contact: hello@filikatech.com, [TBC: postal address].

2. What we collect

  • Website enquiries: your name, email address, organisation, area of interest and message.
  • Careers enquiries: your name, email address and what you tell us about yourself.
  • Free health checks and pilots: only the information you choose to show us. We do not ask for passwords, bank details or employees' personal records, and we ask you to remove or mask names and identity numbers before sharing files.
  • Client projects: business data and, where payroll or workforce services are provided, employee data, handled under a written agreement with the client.
  • Website usage data (for example pages visited and device type): [TBC: describe analytics or cookies used, or state none].

3. Why we use it, and our basis

  • To reply to your enquiry (your request).
  • To deliver the services you ask for (contract).
  • To keep our systems secure and improve our website (our legitimate interest).
  • To send you information about our services, only if you agree, and you can withdraw at any time (consent).

4. Who we share it with

We do not sell personal data. We share it only with service providers who help us run our website and services [TBC: list hosting, email, form provider], with advisers under confidentiality, and where the law requires. [TBC: State where data is stored and whether any is transferred outside Zambia and under what safeguards.]

5. How long we keep it

Enquiries: [TBC: 12] months. Client data: for the contract term and [TBC: period] afterwards, or as the law requires. Then we delete or anonymise it.

6. How we protect it

We limit access to the people who need it, use [TBC: encryption in transit and at rest], keep records of who accessed or changed client data, and delete files shared with us for a health check or pilot when it ends unless you ask us to keep them.

7. Your rights

You may ask to see the personal data we hold about you, correct it, delete it, object to its use, or withdraw consent. Email hello@filikatech.com and we will respond within [TBC: 30] days. If you are unhappy, you may complain to [TBC: the Office of the Data Protection Commissioner of Zambia — lawyer to confirm details].

8. Children

Our services are for businesses and are not directed at children.

9. Changes

We will post changes on this page and update the date above.

Merchant data

We are planning a merchant dataset to support access to credit. It does not exist yet. We will not collect or share merchant sales data for this purpose without the merchant's agreement, and we will update this policy before we do.

Questions about this policy? Contact hello@filikatech.com